Animal Haven Veterinary Clinic

COVID-19 Protocols

Thank you for being patient with us during this trying time. Please see below, some of our temporary changes.

• Pull-around service – Routine appointments
  • For you and your pets safety, we are offering a pull-around service for routine appointments. If you should wish, let us know and we will meet around the back of our clinic
  • Employees from the clinic will be available to meet you at your car
  • We can take your pet into the clinic during their appointment time for treatment and bring them back out to you
  • The doctors will be available to speak with you at your car within a minimum distance of 6 feet for your safety
• Pull-around service – Surgical appointments
  • We will be enforcing the pull-around service for surgical appointments in order to keep up with social distancing protocols
  • Employees will be available to provide you with your consent paperwork and take your pet inside. Someone will be outside to collect your paperwork and answer any questions you may have
  • When it comes time for pickup our receptionists will meet you at your vehicle to get you checked out and get your animal back to you safely
• Supplies/Medications/Food
  • If you call our clinic for refills, we can deliver them to your car once you arrive
  • Our manufacturers are having some extended shipment times so try to request refills before you are completely out so that we may accommodate you
• Cleaning protocol
  • We regularly bleach down surfaces every day however during this time we have begun to bleach down all of reception, door handles, and exam room surfaces after each patient
• Online Pharmacy
  • • We are set up with an online pharmacy for pet food or medication needs:
  • • Hill’s-To-Home – You can shop pet food prescriptions and also get them shipped to your door
      • Find more information at: https://www.hillstohome.com/login
      • Please call the clinic for more information and to sign up for this service

Please call our clinic if you have any questions or concerns:
575-835-3545